SelectBNBs Media · Our apps
Our apps and what they can do.
Two Meta apps connect a client's accounts to SelectBNBs Media. Each one is listed here with what it does, what it never does, the permissions it uses in plain words, and how to disconnect. Both are run by Sound Thought LLC.
SelectBNBs Guest Messaging
SelectBNBs Guest Messaging answers your guests on your own WhatsApp number, from your published details and current availability.
- 01You connect your number yourself
Through Meta's WhatsApp sign-up at selectbnbsmedia.com/whatsapp/connect. Sign-up is open now.
- 02You keep the WhatsApp Business app
You and your team keep using the WhatsApp Business app on the same number, and can answer from it as you do now.
- 03It answers from your details
Replies come from your published details and current availability.
- 04It never books, takes payments or changes reservations
Bookings, payments and changes stay with you and your booking systems.
- 05Your team can take over any chat
Once someone on your team replies, it stays quiet in that chat for 24 hours. A guest can write STOP to stop automatic replies.
Permissions it uses
whatsapp_business_messagingSend and receive messages on the connected number.
whatsapp_business_managementRead the connected WhatsApp Business account and number details.
How long data is kept
Message text, inbound records and send records are deleted 30 days after they're created. A guest's number and conversation state are deleted 30 days after the conversation's last activity.
This WhatsApp data is kept out of our backups, and all of it is deleted when you disconnect.
SelectBNBs Media Connections
SelectBNBs Media Connections replies to people who comment a keyword on a post you choose: a public reply under their comment, and one private reply with your link.
- 01You connect your Instagram account
Your Instagram professional account, through Instagram's own sign-in at selectbnbsmedia.com/connect. We never ask for or see your password.
- 02You choose the post and approve the reply
Pick one of your posts or Reels and a keyword, then approve the exact message and link that will be sent.
- 03It replies to the keyword
When someone comments the keyword on that post, it replies publicly and sends them one private reply with your link, usually within minutes (Instagram allows this only within 7 days of the comment).
- 04Fixed keywords only
Matching uses fixed keywords only, and no comment text is stored.
- 05You stay in control
You can pause replies or disconnect your account at any time.
Permissions it uses
instagram_business_basicIdentify the connected account and show its posts and Reels so you can choose one.
instagram_business_manage_commentsRead comments on the post you chose and reply publicly under them.
instagram_business_manage_messagesSend the one private reply with your link to someone who comments the keyword. We don't read your inbox, and we don't send follow-up messages.
Questions
Ask us about either app.
Email hi@selectbnbs.com. To have data about your account deleted, follow the steps on the data deletion page.