SELECTBNBS GUEST MESSAGING
Guest replies on
your own WhatsApp.
Connect your WhatsApp Business number. Our assistant answers guest questions from the details you’ve published and your live availability, and your team takes over in the WhatsApp Business app whenever a person is needed.
- 01Verify your emailYour secure way back in.
- 02Connect your numberSign in with Facebook and pick your WhatsApp Business account.
- 03We switch it on with youNothing answers guests until we have checked it together.
Keep using the WhatsApp Business app.
No messages are sent during setup.
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LET’S START WITH YOU
Your email is
your sign-in.
We’ll send a secure link and a one-time code. No new password to remember.
By continuing, you agree to our terms. Read how we handle your information in our privacy policy, and how to disconnect or delete your data.
YOUR WHATSAPP
Connect your
business number.
WhatsApp Business
The number your guests already messageWhatsApp connection opens here shortly. We’ll let you know when it’s ready.
What happens when you connect
Meta asks you to sign in with Facebook, choose your business and confirm your WhatsApp number. If the number already uses the WhatsApp Business app, keep it: you confirm in the app, and your chats, contacts, calls, catalog, labels, quick replies and away messages carry on there.
What Meta changes in the app when you connect: broadcast lists become read-only and you can’t make new ones; disappearing messages, view-once messages and live location are turned off in one-to-one chats; your linked devices (such as WhatsApp on a computer) are signed out, and you can link them again, except WhatsApp for Windows and WearOS. Group chats keep working but aren’t shared with us.
To disconnect later, use the Disconnect button here, or in the WhatsApp Business app go to Settings › Account › Business Platform and tap Disconnect Account. Either way the assistant stops and we delete the conversations we kept.
Once we switch the assistant on with you, it replies to guests’ text messages on this number. A message from your team in the app pauses it for that guest, and it never books, takes payments or changes reservations.
Meta bills WhatsApp conversation charges to your WhatsApp account directly. We keep conversation text for 30 days, as your processor; see section 9 of our privacy notice.
You can disconnect here at any time: the assistant stops, our app is removed from your WhatsApp account and we delete the conversations we kept.